Roobet Terms of Use, Wagering Rules and Player Conditions
Clear terms matter. They explain how accounts, wagers, payments, and player protections work for our services in Canada.
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We ask every player to read the main conditions carefully before registering or using any service. If you do not agree with them, do not create an account or place a wager. We aim to keep the language practical so expectations around access, verification, gameplay, and withdrawals are easier to follow.
The current terms take effect on 1 January 2026, and they were last updated on 1 January 2026. Those dates matter because procedures, account checks, and payment requirements may change over time.
Privacy Rights and Data Use
Personal data is used for account administration, identity checks, fraud prevention, responsible gambling measures, and payment processing. We may also process information for permitted marketing activity where applicable.
For players in Canada, some data handling may involve service locations outside Canada, including Curaçao or Cyprus. These transfers relate to operating the services, completing verification, and meeting compliance duties connected to account activity.
Your privacy rights may include access to stored details, correction of inaccurate information, and requests to restrict or object to certain processing where those rights apply. If your profile details change, they should be updated promptly through account settings or support.
Accurate information is important throughout the life of the account. Missing, inconsistent, or misleading details can delay reviews, limit withdrawals, or result in account restrictions where compliance obligations require it.
Casino Roobet Operator and Eligibility Rules
Our operator is Raw Entertainment B.V., registered in Curaçao and operating under sub-license 8048/JAZ issued by Antillephone N.V. Certain payment services may also be provided by Raw Entertainment Ltd, established in Cyprus.
We serve players in Canada, but access is not available everywhere. We do not hold an iGaming Ontario licence, and residents of Ontario must not create an account or use the services.
Eligibility also depends on age and local law. You must be at least 18 and have reached the legal gambling age in your province or territory, which is typically 19.
By registering, you confirm that you are acting on your own behalf, are not self-excluded, and are not otherwise prohibited from using gambling services. We may refuse registration, restrict access, or close accounts where legal, regulatory, or security concerns arise.
Canadian consumer protections may still apply where mandatory local rights cannot be excluded. At the same time, the general governing law of the services is Curaçao law, and disputes are expected to begin through support channels first.
Registration and Identity Verification
Registration begins with complete and current account details. We ask for your name, date of birth, address, country of residence, email address, and in some cases a mobile number.
Email verification is part of the standard setup process. We may ask you to confirm the address through a validation link or code before all account features become available.
KYC checks can take place at any stage, but they are especially common before withdrawals, after unusual activity, or once internal thresholds for deposits, wagers, or winnings are reached. Supporting documents may include proof of identity, proof of address, ownership of payment methods, and source-of-funds evidence where required.
For address confirmation, recent utility bills or bank statements from the last three months are commonly accepted. Verification can take up to 48 hours, and withdrawals remain blocked until approval is complete.
| Account or Payment Stage | Main Requirement | Timing or Limit |
|---|---|---|
| Registration details | Enter your real email address, create a strong password, choose your country, and provide your full legal name, date of birth, and current address within United States 1. | False or misleading information may result in restricted access or closure of your account. |
| Email and profile activation | Check your inbox for the confirmation email, click the activation link, then complete your profile section after first login. | You can deposit during this stage, but withdrawals are blocked until approval. |
| Identity and address check | Submit a clear colour image of a government-issued ID plus a recent utility bill or bank statement from the last three months; PDF/JPEG files are usually accepted. | Once all information is validated, account holders receive full access. |
| Deposits and payment options | Select transaction options supported in United States 1 and review the local payment options list before funding your account. | The minimum deposit typically starts at [MIN_DEPOSIT_AMOUNT] $, while the maximum may vary by method and verification status, often ranging from [MAX_DEPOSIT_AMOUNT] $ per transaction. |
| Withdrawal checks | Make sure your account details match your submitted documents, and be ready to confirm ownership of the payment method if requested. | Payout requests must meet the minimum of [MIN_WITHDRAWAL_AMOUNT] $, and unverified customers may face stricter caps and delays. |
| Payout timing and limits | Withdrawal speed depends on the method used, verification status, internal checks, and external providers. | Cryptocurrencies can take a few minutes, while traditional banking can take up to five business days; daily and monthly withdrawal ceilings may also apply, frequently between [MIN_WITHDRAWAL_DAY_AMOUNT] and [MAX_WITHDRAWAL_MONTH_AMOUNT] $. |
| Bonuses and wagering rules | Read each campaign’s rules, eligibility terms, expiry date, wagering multiplier, and game contribution rates before claiming any offer. | Bonus funds usually enter bonus balance first, maximum stake limits can apply per round, and betting above the stated limit can void bonus progress or winnings. |
| Security and support | Use only approved contact methods, protect your login credentials, and report suspicious activity promptly through the “Report a Security Issue” link for urgent cases. | 24/7 live chat, multilingual email support, and regional help channels are available for security, verification, and payment questions. |
| Complaints and dispute handling | Start with customer support, keep full correspondence records, and if needed escalate internally with a summary of earlier communication. | An initial response should arrive within 24 hours, unresolved cases can move to senior review, and rare final disputes may be taken to an authorized ADR body. |
We also expect players to manage account security carefully. Choose a strong password, keep your credentials confidential, log out after each session, and notify us immediately if you suspect unauthorized access.
Each player may hold only one account. Multiple accounts, including those linked through different emails, identities, devices, households, or shared connections, may lead to the closure of related accounts and the loss of bonuses or winnings.
Game Rules and Player Conduct
Gameplay is governed by the general terms, any game-specific rules, and the limits shown within the game or cashier. A bet is treated as accepted once it has been recorded on our servers and appears in betting or transaction history.
Game outcomes are determined by random number generators or live event results. RNG systems are tested and certified by independent laboratories where required by our regulator.
Once a round or event has started, a placed wager generally cannot be changed or cancelled. If a technical or human error affects odds, limits, payout tables, or settlement, we may void the affected wager and return the stake, or settle it under the correct rules that should have applied.
If a malfunction affects a game, related bets may be voided and any incorrectly credited winnings may be reversed. During disconnections, many RNG games continue and show the result in game history, while some live games follow their own session rules.
- Use respectful language in chat and live casino spaces.
- Do not use bots, scripts, collusion, or tools designed to create an unfair advantage.
- Do not rely on glitches, pricing errors, or technical faults.
- Do not transfer, borrow, sell, or buy accounts.
Bonuses and promotions always come with separate conditions. These may include opt-in steps, bonus codes, minimum deposits, wagering multipliers, time limits, maximum bet rules, and limits on how much bonus value can become withdrawable funds.
Game contribution can vary sharply between products. Slots may contribute 100%, while some table or live games may contribute less or 0%, and excluded games may not count at all.
Promotion abuse can lead to cancelled bonuses, voided winnings, restricted access, or account closure. This includes irregular wagering patterns, repeated use of multiple accounts, or any play designed only to create guaranteed bonus profit.
Deposits may be made through supported cryptocurrencies and, where available, card or e-wallet methods. Deposits are usually processed quickly, while withdrawals depend on verification status, internal checks, the chosen method, and outside providers.
Most cryptocurrency withdrawals can be completed within a few minutes, while some banking methods may take up to five business days. Third-party fees, blockchain network costs, exchange-rate effects, and method availability can also affect the final result.
If you need help with a rule, an account review, or a payment check in Canada, use the secure support options available through the service. Reading the terms carefully before registering can save time later.